3bd games Privacy Policy

1 Definitions and General Introduction

This Privacy Policy ("Policy") is issued by the company ("Company", "we", "us") that operates the 3bd games platform and its related services. It applies to all users ("you", "your", "member") of the https://3bdgames.cam website and mobile application.

The key terms used in this Policy have the following meanings:

• Personal Information: Any information that can identify a specific individual, such as name, email address, mobile number, or financial transaction details.
• Processing: Any operation performed on personal information, including collection, storage, use, modification, or deletion.
• Third Party: Any person or organisation other than 3bd games and the user.
• Cookie: A small data file stored on your device while browsing a website.

By opening an account or using services on 3bd games, you are considered to have accepted the terms of this Privacy Policy. To learn about other terms of service, please read our Terms and Conditions page.

2 Types of Information We Collect

3bd games collects various types of information to provide and improve its services. The information collected can be divided into two main categories:

2.1 Information You Provide Directly

When you register, log in, or contact us on 3bd games, you provide certain information yourself. This includes:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (for verification purposes)
• Financial transaction details, such as bKash, Nagad, Rocket, or bank account information (used solely for processing transactions)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use the 3bd games website or app, certain information is collected automatically:

• Device information (operating system, browser type, screen resolution)
• IP address and approximate geographic location
• Log files (login time, pages visited, error messages)
• Gaming activity and betting history
• Session duration and site navigation patterns
• Information collected through cookies and similar tracking technologies

3 How Information Is Collected

3bd games collects user information through the following methods:

• Registration Form: Information submitted when opening an account.
• Verification Process: Documents submitted to complete KYC (Know Your Customer).
• Transaction Records: Financial information collected during deposit and withdrawal processing.
• Live Chat and Email: Content of communications with customer support.
• Technical Collection: Through cookies, web beacons, and similar technologies.
• Partner Sources: Through payment processors or identity verification service providers.

When collecting information, 3bd games always follows a minimum-necessary principle — only the information essential to providing the service is collected.

4 Purposes of Using Information

3bd games uses collected information for the following legitimate purposes:

4.1 Account Management and Service Delivery

• Creating, verifying, and securely maintaining accounts.
• Processing deposits, withdrawals, and other financial transactions.
• Providing gaming and betting services and settling results.
• Delivering bonuses, rewards, and VIP benefits.

4.2 Security and Fraud Prevention

• Identity verification and age confirmation.
• Protection against suspicious transactions or multiple accounts.
• Detecting account misuse and fraud.
• Addressing cybersecurity threats.

4.3 Communication and Support

• Important notifications regarding your account and transactions.
• Customer service via live chat and email.
• Information about technical issues and maintenance.

4.4 Service Improvement

• Analysing and improving the user experience.
• Developing new games, features, and offers.
• Resolving technical issues with the website and app.

4.5 Responsible Gaming

3bd games uses information about your gaming activity to support responsible gaming. If signs of excessive gaming are detected, necessary assistance and limit-setting measures are taken. For more details, see our Responsible Gaming Guidelines.

5 Disclosure and Sharing of Information with Third Parties

3bd games does not sell your personal information. However, information may be shared with specific third parties in the limited circumstances described below:

5.1 Service Provider Partners

3bd games works with certain trusted third-party service providers who assist in operating our services. These include:

• Payment processors (bKash, Nagad, Rocket, Upay, and banking partners)
• Identity verification and KYC service providers
• Game studios and software providers (game-related data only)
• Cybersecurity and fraud prevention services
• Cloud hosting and data storage services

All such partners operate under strict confidentiality agreements and may only use the information they receive for the specific service they provide.

5.2 Legal Obligations

Where disclosure of information is required under a court order, government directive, or applicable law, 3bd games will comply with that legal obligation.

5.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance if such a change occurs.

6 Cookie Policy

Cookies and similar tracking technologies are used on the 3bd games website and app. Cookies are small text files stored on your device that help improve the functionality of the site.

6.1 Types of Cookies Used

• Essential Cookies: These are necessary to maintain login sessions and ensure security. Disabling them will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytical Cookies: Used to understand how users interact with the site, helping us improve our services.
• Security Cookies: Used to prevent fraud and cyberattacks.

6.2 Cookie Controls

You can disable non-essential cookies from your browser settings, though this may limit some features of the site. Instructions for changing cookie settings vary by browser and can be found in the relevant browser's help pages.

7 Data Retention and Deletion Policy

3bd games retains your personal information only for as long as:

• Your account is active and the service is in use.
• It is required to fulfil legal or regulatory obligations.
• The information is needed for dispute resolution or fraud investigation.

Even after an account is closed, certain information may be retained as financial records for the period required by applicable law. Once that period expires, the information is securely deleted or anonymised.

8 Technical Measures for Data Security

3bd games has implemented industry-standard technical and organisational measures to ensure the security of your information:

• SSL Encryption: All data transfers on the site and app are encrypted using SSL/TLS protocol.
• Password Hashing: Passwords are stored using industry-standard hashing algorithms — never in plain readable form.
• Two-Factor Authentication: OTP-based login protection.
• Firewall and Intrusion Detection: Security measures at the server level.
• Regular Security Audits: Security testing conducted through third parties.
• Staff Training: Limited staff access with training in handling personal information.

No system on the internet is 100% secure. Should a security breach occur, 3bd games will act promptly and notify affected users.

9 User Rights

Every member registered on 3bd games holds the following rights regarding their personal information:

9.1 Right to Access Information

You can find out at any time what information 3bd games holds about you. You can request this information by logging into your account or contacting customer support.

9.2 Right to Correct Information

If your profile contains incorrect or incomplete information, you can request that it be corrected. The correction will take effect once identity verification is completed.

9.3 Right to Delete Information

If you request account closure and there are no legal obligations that require retention, 3bd games will arrange to delete your personal information.

9.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or notifications, you can make this request through your account settings or by contacting customer support.

9.5 How to Exercise Your Rights

To exercise any of the above rights, contact 3bd games customer support. After identity verification, requests are generally processed within 30 days.

10 Protection of Minors

All services of 3bd games are for individuals aged 21 and above only. Collecting information from minors or providing them with accounts is against 3bd games policy.

Age verification is in place at the time of registration. If it is later found that a user opened an account while under 21 years of age, the account will be suspended immediately and the related information will be handled in accordance with the law.

If a parent or guardian suspects that their minor child is using 3bd games, please notify customer support immediately.

11 Changes to the Privacy Policy

3bd games reserves the right to update this privacy policy as needed. If any significant changes are made to the policy:

• The "Last Updated" date at the top of the page will change.
• Registered members will be notified by email or through app notifications.
• For significant changes, a special notice will be posted on the site.

If you continue using the service after changes are published, you will be considered to have accepted the new policy. If you have any questions about changes to the policy, please contact us. To learn more about the detailed terms of our service, learn more about 3bd games.

12 Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please contact the 3bd games customer support team. Our team is available 24/7 in both Bengali and English.

When sending a privacy-related request, please contact us from your registered email address so that your identity can be verified promptly.